Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 7–12 business days depending on your location.

Do you provide tracking information?

Yes. Tracking information is usually sent within 24–48 hours after your order ships.

Do you ship internationally?

We currently ship to most countries. Shipping times may vary by destination.

What is your return policy?

If you receive a damaged or incorrect item, please contact us within 14 days of delivery and we'll work to resolve the issue.

How can I contact support?

You can contact us anytime through our Contact Us page or by email.

What materials are used in your jewelry?

Our collection includes carefully selected materials such as 925 sterling silver, gold-plated sterling silver, stainless steel, and other quality jewelry materials as listed on each product page.

Will my jewelry tarnish?

Proper care will help your jewelry maintain its beauty. Avoid contact with water, perfumes, and harsh chemicals, and store pieces in a dry place when not in use.

How do I know my ring size?

Please refer to the size guide on the product page before placing your order.